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Getting Started
What is WONDRx?
WONDRx is an in-clinic digital solution that converts your handwritten prescription into a digital format instantly. You write on Smart Rx Paper using a Digital Pen, and the data is captured in real time without needing to type.
What comes in my WONDRx Kit?
Each kit includes:
- WONDRx Digital Pen with USB cable
- 10 pen refills
- 1,000 Customized Smart Rx Papers
- Unlimited Sms message
- Cloud storage
*This is a standard offering. Customised packages will vary.
What makes the Smart Rx Paper special?
The Smart Rx Paper has a unique printed pattern that works with the Digital Pen to capture handwriting. It cannot be printed or replaced with normal paper.
What is the WONDRx Tablet used for?
The tablet runs the WONDRx Doctor App. Through the app, you can access digitized prescriptions, manage patient records, and helps you share educational videos or voice instructions.
Using the Kit
How do I pair the Pen and Tablet?
Turn on the pen by rotating its grip clockwise. Open the WONDRx App, tap the pen icon, and select your pen. Wait for 2 secs to connect once connected, the pens light turns blue and the app shows the battery level.
Do I need Wi-Fi?
Yes. A stable internet connection, preferably 4G or broadband with at least 15 Mbps speed, is required for proper syncing and updates.
How do I charge the Digital Pen?
Connect the USB cable to the pen and plug it into the tablet, laptop, or charger. Charge for about 60 minutes. Do not overcharge.
Can I use any other pen or paper?
No. Only the WONDRx Digital Pen and Smart Paper can record data. Regular pens or paper will not digitize prescriptions.
What do the lights on the Pen indicate?
- White: Pairing mode
- Blinking White: Pen is connected
- Red: Put the pen to charge
- Green: Pen is full charged
Writing Prescriptions
Which columns are mandatory?
Patient name, mobile number, and pressing the Submit button. Without these, the prescription will not be saved.
What if my patient does not have a mobile number?
You can use the caretaker’s number or your clinic’s number. The record can be retrieved later by searching the patient’s name.
What is the Voice Note option?
You can record dosage or instructions for your patients so they can listen later and follow the correct schedule.
What does DNR mean?
DNR stands for Do Not Record. Use it for confidential cases where you do not want a digital record stored.
Can I reuse a prescription paper?
Yes, if there is space left on the same sheet. Do not write on the back side, as it will not be digitized.
Ordering and Reordering
When should I reorder?
When you have around 400 pages left.
What are the available payment options?
Debit or credit card, net banking, UPI, wallets, and cash on delivery for annual fee payments.
Tablet and Application
Can I install other apps or use the tablet for personal use?
No. The tablet is restricted to the WONDRx App to maintain data security.
What if my tablet does not charge or the screen is blank?
Check the charger and power source. Try another Android charger. If it still does not work, contact support for repair or replacement under warranty.
How can I view my past prescriptions?
Prescriptions from the last 24 hours appear under the Prescription tab. Older ones can be found in the Patients tab. Records from the past 12 months are stored locally, and older ones can be accessed from your web account. We also provide the option of life time data, where you can access your Rx data anywhere, anytime.
Digital Pen
Can I use the pen for personal writing?
The pen is designed only for use with WONDRx prescriptions. Handle it carefully and avoid damage.
How do I replace a lost or faulty pen?
Contact at care@wondrx.com or call +91 84548 01234. Replacement is free for manufacturing defects within the warranty period.
Data Security
Is patient data secure?
Yes. All data is encrypted and stored securely. Only the doctor and patient can access it
Can others download or edit my data?
No. Data cannot be downloaded or edited by anyone else.
Who owns the data?
The data is jointly owned by the doctor and the patient. WONDRx processes and shares it only with consent, following Indian data protection laws.
Partners and Referrals
How can I connect pharmacies or labs?
Use the Partner section in your app to invite or map them. This helps patients easily reach trusted healthcare providers.
How can I refer to another doctor?
Go to Refer a Friend in the app or email care@wondrx.com. The WONDRx team will contact the doctor directly.
Troubleshooting and Support
My tablet or pen is not working. What should I do?
Check the charger, power, and Wi-Fi. If the problem continues, give a missed call to +91 84548 01234 or email: care@wondrx.com.
How can I report a technical issue or request help?
Email: care@wondrx.com or call +91 84548 01234. The support team will assist with setup, repairs, or app-related queries.
Warranty and Ownership
What is covered under warranty?
The tablet and pen come with a 12-month warranty for manufacturing defects. Physical damage, water exposure, or misuse are not covered.
What happens if I stop using the kit?
If unused for more than 25 days, the kit may be recalled by the WONDRx team as per policy.
About WONDRx
What is WONDRx?
WONDRx is an Integrated Healthcare Exchange (IHX) that connects doctors, patients, and healthcare providers on one digital platform. Using the Smart Rx Kit, doctors can instantly convert handwritten prescriptions into digital format, while providers such as pharmacies, labs, physiotherapists, and dieticians can use the WONDRx Provider App to receive digital prescriptions, manage patients, and grow their business seamlessly within the IHX ecosystem.
What are the benefits of using the WONDRx Provider App?
Doctors and healthcare providers can:
- Keep all prescriptions and patient records in one place.
- Track patient progress even after the consultation.
- Stay connected with other providers like pharmacies and labs.
- Save time and improve patient communication.
On which devices can I use the WONDRx Provider App?
The WONDRx app is available on IOS, Android currently & Windows platform is to be launched soon.
Who can I contact if I face any issues?
Email: care@wondrx.com
Phone: +91 84548 01234
How will patients or caregivers contact me?
Patients can call you or send orders directly through the WONDRx App.
Can I advertise my services on the WONDRx App?
Yes. Send an email to care@wondrx.com and our team will help you with promotions or listings.
Account and Profile
How can I update or change my profile?
Open the app, tap your profile icon in the top left corner, choose Profile, then tap Edit to make changes.
Save your updates before exiting.
Can I register multiple healthcare businesses with one mobile number?
No. Each mobile number can be linked to only one provider account.
If you have multiple businesses, download the app on another phone and create a new profile.
What if I uninstalled the app?
You can reinstall it from the Play Store and log in with the same mobile number to get back your records. If you register with a different number, your old data will not be restored.
How can I report a complaint or raise a query?
You can write to support@wondrx.com for any complaints, feedback, or technical help.
Data Privacy and Security
Can I download patient data for my records?
No. To protect patient privacy, data cannot be downloaded from the app.
Can I share patient data with someone else?
No. You must not share or disclose any patient data.
If there is a data leak or misuse from your side, you will be held responsible.
Can I sell or use the data for other business purposes?
No. Using patient data for commercial gain is strictly prohibited.
Any misuse may result in account suspension or legal action.
Prescription Management and Orders (Rx)
How can I view or process prescriptions (Rx) I receive?
Go to the Transactions section and tap the Eye/View icon.
You can also click View All to see all new prescriptions or orders.
What does “Rx Served” mean?
“Rx Served” means you have accepted and completed the patient’s prescription or order.
You can see all served records in the History section.
What does “Rx Rejected” mean?
It means you didn’t view or accept the order on time.
Too many rejections may lead to temporary suspension of your account.
What are Rx-Coins?
Rx-Coins are digital credits used to view new prescriptions or orders.
1 Rx-Coin = 1 Prescription View.
You must have a balance of Rx-Coins to receive and process new orders.
How do I check or recharge my Rx-Coins?
Tap the Rx-Coins icon on your home screen to see your balance or recharge your coins.
How do I make payment for Rx-Coins?
Go to the Rx-Coins section and follow the instructions.
You can pay using cards, net banking, UPI, or wallets.
What does “In Process” mean in Transactions?
It means you have viewed the prescription but haven’t yet completed it.
Once you update the amount or mark it complete, it will move to History.
What if some prescriptions show as expired?
Each order or prescription has a time limit.
If you don’t view it before expiry, it becomes invalid and may be sent to another provider.
Can the same order go to multiple providers?
No. Each prescription or order is assigned to only one provider at a time.
If you reject or don’t view it within the given time, it may go to another provider.
Can I get a refund if I viewed an Rx but did not serve it?
Yes. Go to History → select the transaction → Claim Credit.
After review, WONDRx will return the Rx-Coins if your claim is valid.
False claims can lead to account suspension.
Payments and Fees
How do I receive payment for my services?
WONDRx does not collect payments from patients.
You will receive payment directly from the patient for your services.
Are there any annual subscription charges?
The app was free for providers who joined before September 2020.
Any future subscription charges will be notified directly in the app.
Can I get a refund for my annual subscription?
No. The annual fee is non-refundable.
However, if a double payment happens, WONDRx will refund it after verification.
Can I get a refund for Rx-Coins I purchased?
No. Rx-Coins are non-refundable once purchased.
Overview
What is the WONDRx Consumer app?
The WONDRx Consumer App is your all-in-one digital healthcare companion. It helps you:
- Digitise and store prescriptions and health records securely.
- Order medicines and over-the-counter (OTC) products.
- Book lab tests with home sample collection.
- Schedule appointments with healthcare providers.
- Access ePrescriptions, audio notes, and educational videos shared by doctors.
Do I need to pay any subscription fee for using the WONDRx Consumer application?
No. The WONDRx Consumer application for patients is completely free of charge. However, you may need to pay the respective healthcare service providers whenever you avail their services through WONDRx.
What are the features available in the WONDRx Consumer App?
- The app provides a comprehensive solution for healthcare needs, including:
- Connecting with nearby providers such as pharmacies, consultants, pathology centres, and home care services.
- Placing orders for medicines or diagnostic tests and booking appointments.
- Secure access to health records anytime.
- Receiving ePrescriptions and listening to audio instructions from doctors.
- Placing orders directly through the app.
- Using the Ask AI feature to get answers to healthcare-related queries.
- Note: Features are updated regularly, so exploring the app ensures you stay informed about the latest offerings.
Healthcare Providers
Which healthcare providers can I search through this app?
The app includes various provider categories, such as doctors, labs, scan centres, physiotherapists, dieticians, and more. Check the relevant app section for the complete list. If a category is missing, email care@WONDRx.com to request its addition.
How can I contact these healthcare providers near me?
You can view healthcare provider details after placing an order. Additionally, you can access provider information anytime in your profile under My Orders.
Health Records
Can I add or store other family members’ records in the WONDRx application?
Yes. You can upload health records for yourself and your family members. Records appear under your profile, are organized in folders, and you can manually add family members for easier management.
How to hear the audio instructions and view educational videos shared by doctors?
Go to the Locker section, open the patient’s folder, select the WONDRx prescription, and click the audio icon to listen. Any educational videos shared by the doctor can also be viewed from the same section.
How to download educational videos shared by doctors?
No, the videos can only be viewed within the app and cannot be downloaded to your device.
Ordering Services
Can I order my medicines or book pathology lab tests through the WONDRx app?
Yes. You can order medicines, book lab tests, or request services like dieticians, physiotherapists, or home nurses. Search for the provider, add items to the cart, and upload your prescription if required.
Can I order OTC (Over-the-Counter) products from WONDRx?
Yes. OTC products can be ordered directly through the app without a prescription. Search, add to cart, and place the order.
App Navigation
What are the icons at the bottom of the homepage?
- Home: Access top provider categories, recommended medicines and lab tests, reorder previous purchases, check notifications, and search for services.
- Category: View all categories and order items or services from a specific category.
- Ask AI: Ask questions about orders or healthcare records and get answers from the AI.
- Locker: Add and store healthcare records; AI organizes them by patient name. You can also add family members’ records.
- Profile: Edit your details, view orders, manage addresses, and access the help section.
Data Privacy
Is my data secure?
Yes. WONDRx follows strict privacy and security protocols in line with India’s Digital Personal
Data Protection Act, 2023. All personal data is securely stored and transmitted with
safeguards to protect your confidentiality.